Shipping & Delivery Policy
Shipping and Delivery
We strive to deliver your order as quickly and accurately as possible. In this document you will find all information about our shipping and delivery policy.
Handling Time Orders are processed within 1 to 2 business days. Once your order has been shipped, you will receive an email with tracking information.
Delivery Time The average delivery time is 5 to 10 business days, depending on your location. Please note that delivery may be delayed during periods of high demand or due to customs processing.
Shipping Method All orders are shipped directly from our supplier. Customs fees may therefore apply depending on the destination country.
Shipping Costs Shipping costs are displayed at checkout. These depend on weight, destination and selected shipping method.
Delivery Liability
- If tracking information shows that the package has been delivered, responsibility lies with the customer
- Please check your address carefully — errors must be reported within 24 hours of placing your order
For questions about shipping, please contact us at info@serenorafashion.com