Terms and Conditions
These terms and conditions apply to all purchases made through the Diane & Lily Toronto website, which can be reached via info@serenorafashion.com.
1. Applicability By placing an order, you agree to these terms and conditions.
2. Product Information We do our best to describe products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Order and Payment Orders are processed upon receipt of full payment. Available payment methods may vary by location. Customers are responsible for checking which payment methods are available for their location.
4. Handling and Shipping
- Handling time: 1–3 business days
- Delivery time: 5–10 business days (depending on location)
- Delivery is shipped directly from our supplier
5. Returns and Cancellations Please refer to our separate return policy for all conditions.
6. Liability We are not responsible for loss or damage during shipping if tracking shows that the package has been delivered. Always check the provided address carefully.
7. Intellectual Property All content on the website (texts, images, logos) belongs to Serenora Fashion and may not be used without permission.
8. Complaint Process Complaints can be submitted in writing via info@serenorafashion.com. We aim to respond within 5 business days.
9. Applicable Law These terms and conditions are governed by Canadian law.
10. Disputes & Payment Issues If you have questions about your payment or experience issues with your order, we ask that you first contact us by email at info@serenorafashion.com. We aim to respond within 24 hours and find a solution as quickly as possible. We recommend waiting for our response before opening a case with Shop Pay or any other payment provider, as this often leads to faster and smoother resolution.