Which delivery company do you use?

We ship with Canada Post, the most reliable and most trusted shipping partner in Canada.

How Can I Track My Order?

As soon as your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation or by entering your tracking number on the tracking page: Track your order

What is the Return Policy?

You can return items within 30 calendar days of receiving them. Return shipping costs are the buyer’s responsibility. Approved refunds will be issued to your original payment method.

I Have an Issue With My Order. How Can I Contact You?

If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly!

What materials are your products made from?

Our pieces are made from high-quality, soft and durable fabrics designed to provide comfort in the Canadian climate. Every product is carefully selected for its quality, fit and long-lasting comfort.

How long will it take for my parcel to be delivered?

Orders placed before 11:59 PM Monday to Friday will be shipped the next business day. Once your package has left our warehouse, you will receive an email with tracking information so you can easily follow your delivery. Delivery time within Canada is normally 7 to 13 business days after the package has been shipped.

I haven't received a tracking code?

If you have not received your order confirmation with tracking number, we recommend first checking your spam folder. If the email is not there, please contact us at info@serenorafashion.com